Instructors: You can obtain your UserID and Password for JCIMS is the same DS Login used for the Web Portal and JUMS
JUMS is the system of record used by Army JROTC Instructors at each unit to:
The fastest, easiest and most reliable source of "help" for JUMS is the JUMS User Guide. The JUMS User Guide contains step-by-step instructions for the majority of functions performed by users in JUMS. Users are encouraged to review and follow the JUMS User Guide instructions prior to submitting a service order to the HRC Service Order Desk.
JUMS Help Desk support is provided by the HRC Desktop Support Team. Contact the Help Desk at 877-272-1330 or 502-613-7777 or email firstname.lastname@example.org. Please include your first and last name, phone number, and the name of your school, city, and state in your message. Provide a brief synopsis of the issue and screen shots of any error messages received.
Please do not call or email HRC Desktop Support for Instructor account assistance - HRC Help desk personnel cannot review or provide assistance for your account. Accounts are managed by your Brigade S6 personnel.
JROTC staff and Cadre must have a DS Logon premium account or CAC card to access JUMS.
For assistance creating a DS Logon account or resetting your DS Logon password please call: DS Logon Technical Support at 1-800-477-8227
If you have a premium DS login account or a CAC card and cannot access or login to JUMS, please contact your assigned Brigade S6 for assistance. JROTC staff and Cadre account permissions for JUMS are assigned and managed in JCIMS by the brigade S6 staff.
JROTC Cadets who based on their assigned role require access to JUMS must establish a My.GoArmy.com account per the procedures in Appendix D of the JUMS User Guide. Once the Cadet has established an account, the JROTC Instructor must enter the account information into JUMS per the procedures in para 3-9 of the JUMS User Guide.
The JUMS training site is a "mirror image" of each schools production JUMS. The site looks and functions like production JUMS. The training site is designed to provide instructors and staff the opportunity to learn JUMS in an environment that will not affect Cadet records, awards, promotions or events in production JUMS. Information entered into the JUMS training site will NEVER transfer to production JUMS.
JUMS Defect and Enhancement List (.xlsx) A list of known JUMS defects and future enhancements which will be fixed or incorporated into JUMS on future releases.
E-mail questions and suggestions on JUMS to the HQ JROTC JUMS Manager Gracie Park.